AIRTABLE CAREERS HOW TO
AIRTABLE CAREERS SOFTWARE

Supplemental reimbursement for Gender Affirmation procedures and services.

Access to financial planning and legal support.

Annual Learning & Development wallet to support your career development.

Flexible and generous time off and sick time benefits.Family planning support via Carrot (fertility, adoption, and surrogacy).Complimentary mental health support via Modern Health.Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.Complimentary One Medical membership for individuals and dependents.High deductible health plan available with health savings account contribution.We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%).You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”.You execute with excellence and have a deep track record of creating significant impact for your customers.

You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers.

You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle with the ability to apply your expertise contextually.

You thrive by building long-term relationships and partnering with a range a stakeholders including business, technical and executive teams.

You have a track record of deeply understanding products and how they deliver value to complex customers with large employee bases.

AIRTABLE CAREERS SOFTWARE

You have 5+ years of customer facing B2B Enterprise software experience, ideally in a Customer Success, Account Management, Sales or Consulting role.

Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas.

Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Airtable proficiency.

Simultaneously manage multiple customers who are at different points on the customer lifecycle.

Use your deep Airtable product knowledge to onboard and lead new enterprise customers to value.

Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product.

AIRTABLE CAREERS HOW TO

Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the Airtable platform.

Drive adoption, growth and retention of our customers by building trusted relationships and delivering maximum value of the product.

What You'll DoĪs a Strategic Customer Success Manager, you’ll be the point-person responsible for a portfolio of our largest strategic customers. No team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product. Just like Lego blocks, what our customers build with Airtable is much more than the sum of its parts. Each customer has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission critical areas of their organization and transform the way they work.Īt Airtable, Customer Success sits at the nexus of our sales, product and marketing teams helping to drive company growth and transforming the way the world builds software. At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” As an Strategic Customer Success Manager at Airtable you will work closely with our largest customers, including Fortune 100, fast growing tech and media companies.

Airtable careers